All our pieces are made-to-order or bespoke, and typically take 6–8 weeks from the date of purchase or design confirmation. Please refer to "The Foot Note" page for more information

As each piece is made-to-order and crafted uniquely for you, we do not offer refunds. For rings, please ensure your ring size is accurate before making payment. If resizing is required, additional charges will apply, and shipping costs will be borne by the customer.

Each item is made-to-order, crafted uniquely for you. As such, exchanges are not permitted. For rings, size exchanges will be handled on a case-by-case basis. Please reach out to us prior to purchase if you’re unsure of your ring size, as resizing may not be possible for all designs and may incur additional charges.

Yes, local shipping is included in the final price of your item.

Yes. We ship worldwide. International orders incur an additional shipping fee depending on your region and are sent via registered mail with tracking.

"THE CHAPTER", featuring out collections that is Made-to-order, follow existing designs but are crafted specifically for you. Bespoke pieces are fully custom and designed from scratch based on your vision.

Yes! We offer customisation options on our existing designs. You can choose different gemstones and metal colours. Please reach out to us via " The Ink & Quill" contact form for customisation requests.

Start by contacting us through our enquiry form or book a consultation session directly. We’ll schedule a consultation either on Zoom or in person to discuss your story, preferences, and ideas.

Yes. We provide resizing and repair services for items purchased from us. Contact us for more information and associated costs.

All items come with a 1-year warranty from the date of delivery. This covers craftsmanship and material defects under normal wear. Please note: The warranty does not apply to damage caused by misuse, accidents, or unauthorized repairs. If you experience any issues, please contact us and we’ll be happy to assist.

We only use high-quality precious metals: 18K Gold 14K Gold 925 silver with 18K Gold plating Ethically sourced gemstones Labgrown Diamonds Heirloom stones can also be incorporated into your design upon requests.

Absolutely. We love working with heirloom stones and can design a meaningful new piece around them.

Yes, all our pieces are hallmarked with the material of metal according to industry standards as well as our logo for warranty purposes.